Hello,
I’'m trialling the enterprise plugin at the moment, mainly so that our helpdesk people can try using the fastpath webchat stuff.
I have one workgroup (testing) set up, and it seems that when users click the “Live Help - Click Here” web button and fill in the questions, the fastpath stuff routes to the agent correctly (ie, it asks me in the spark client if I want to accept the chat session), but the user never gets connected through to the session (they remain at the “Routing Your Request…” page).
A conference room gets created ok and it has the users in it (I can see via the admin interface).
The wildfire error log says…
2007.01.10 14:33:35 org.jivesoftware.wildfire.ldap.LdapGroupProvider.getGroupNames(LdapGroupProvider .java:335) Could not find user in LDAP 22efd46
each time a webchat user tries to connect.
If the webchat user closes the “Routing your request” page, they leave the conference room too.
Have I done something wrong?
Cheers,
Andrew