Hi,
I am trying to figure out how to make OpenFire work for this scenario:
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I have a set number of groups for a call center. Each group usually contains four people and the group is set up as a call center for a particular region.
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The people sitting in a particular group can be sitting in one group today and possibly in another group tomorrow. Usually the people sit in the same groups so they know the area better.
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There are times when a person in one group may want another group such as picking up a call on a certain line. However, if a person communicates with that group, only that group should receive the message (I was trying to see if Group Chats would work but because of this requirement, I don’t think they will).
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I would like the individuals to add themselves (but no one else) to a shared group so one person doesn’t have to maintain it. Maybe give a couple administrators the ability to move other people around would be nice.
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Eventually this may be incorporated in Active Directory but for now, we are just going to use the OpenFire database.
A typical scenario would be: I log into Spark with my credintials. I find that I will be sitting with group 1 today. I add myself to the group 1 shared group. When someone from group 2 communicates with group 1, I get a notification from that person. Group 1 may send messages to themselves to reduce the office chatter as well.
I don’t like this method but it is the only thing that balances out functionality with administrative overhead - Create Group1_User1, Group1_User2, Group1_User3, etc. Assign each “Group1_UserX” to a particular computer since they don’t change. When a user comes in, they sit down at the desk and log in to Spark with the credintials labeled on the system - i.e. Group1_User1 (security for this usage is not critical). The administrator only has to make changes once in a while and it seems this will be the most streame lined for now.
Is there anything that I am missing? The method to put a user into a shared group in the admin pages is not doable - much too time consuming. I did look at Group Chats and thought that was my answer but after working with it, I found there was no way to limit messages just to the moderatores of that group.
Thanks in advanced,
Karl