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Unable to contact shared group info

Hi there!

My company has recently begun to support a ~30-user team of real-estate professionals that now use Spark to communicate amongst themselves.

One of the individuals using it started complaining about an error, “Your connection was closed due to an error. Attempting…”

So, upon reviewing the log files we see the following right at the time of crashes:

Feb 4, 2014 9:32:11 AM org.jivesoftware.spark.util.log.Log error

SEVERE: Unable to contact shared group info.

feature-not-implemented(501) Feature not supported yet.

at org.jivesoftware.smackx.SharedGroupManager.getSharedGroups(SharedGroupManager.j ava:49)

at org.jivesoftware.spark.ui.ContactList$25.run(ContactList.java:1780)

at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

This is beginning to affect multiple people. We use a Kerio Connect server to run XMPP traffic. I attempt to do the same thing on my computer, and the log appears the exact same and really bogs down my client. I am literally sitting right next to the server, so my client doesn’t have to work as hard. I suspect it is crashing our customers’ client apps, though, for one reason or another.

Help! Thanks in advance.