Understanding OpenFire Admin Portal logs

Openfire Openfire Support
1

Hi, I’m new to OpenFire. I just installed it onto CentOS63 i386 and it’s been running beautifully for the last 3 days. My only issue is understanding how to read the log files in the admin console.

I see a lot of listings that are red on white mixed in with listing that are black on white but they have no datetime stamp on them. I am assuming that a red log post means a problem, and if it is a problem, how does one troubleshoot without a datetime stamp appended?

Also, I saw this one in particular in my error log and I am not sure what it means:

org.jivesoftware.openfire.handler.IQHandler - Internal server error

Perhaps those a manual page someone can direct me to that will assist in reading these logs. Any help would be greatly appreciated! Thanks!

2

The log files are easier to read in vi or something - /opt/openfire/logs. I just looked at the logs via the admin console, and I honestly can’t figure out the red/black color coding. Typically the Openfire trapped error has a timestamp and the stack trace doesn’t.

As for your IQHandler error… There should be a stack trace in the logs after that line. Post all of it, or use pastebin and link to it. Anything specific that causes the error to occur?

3

Thanks by the way! I took a deeper look and I see that the errors were happening whenever someone did a search for a user. It was referencing the vCard settings.

2012.07.31 14:57:56 org.jivesoftware.openfire.ldap.LdapVCardProvider - Username not found

org.jivesoftware.openfire.user.UserNotFoundException: Username not found

at org.jivesoftware.openfire.ldap.LdapManager.findUserDN(LdapManager.java:965)

at org.jivesoftware.openfire.ldap.LdapManager.findUserDN(LdapManager.java:891)

at org.jivesoftware.openfire.ldap.LdapVCardProvider.getLdapAttributes(LdapVCardPro vider.java:179)

at org.jivesoftware.openfire.ldap.LdapVCardProvider.loadVCard(LdapVCardProvider.ja va:232)

at org.jivesoftware.openfire.vcard.VCardManager.getOrLoadVCard(VCardManager.java:2 39)

at org.jivesoftware.openfire.vcard.VCardManager.getVCard(VCardManager.java:232)

at org.jivesoftware.openfire.handler.IQvCardHandler.handleIQ(IQvCardHandler.java:1 20)

at org.jivesoftware.openfire.handler.IQHandler.process(IQHandler.java:65)

at org.jivesoftware.openfire.IQRouter.handle(IQRouter.java:372)

at org.jivesoftware.openfire.IQRouter.route(IQRouter.java:121)

at org.jivesoftware.openfire.spi.PacketRouterImpl.route(PacketRouterImpl.java:76)

at org.jivesoftware.openfire.net.StanzaHandler.processIQ(StanzaHandler.java:337)

at org.jivesoftware.openfire.net.ClientStanzaHandler.processIQ(ClientStanzaHandler .java:93)

at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:302)

at org.jivesoftware.openfire.net.StanzaHandler.process(StanzaHandler.java:194)

at org.jivesoftware.openfire.nio.ConnectionHandler.messageReceived(ConnectionHandl er.java:169)

It also happens when someone creates a group in their XMPP client buddy list. Since I don’t have groups in the OU OpenFire is looking into, I assume this is a general error as its comparing the local database with AD?