1: What to back up: I backup every thing in my D:\services\jive directory
2: I use the Import/export plugin to export my user list, as a back up of the back up
3: where is the database: what database are you using currently? the embedded db? there should be a folder called “embedded-db”.
4: I rename my old d:\services\jive directory and install to the same directory as a fresh copy. copying the plugins from my backup copy, embedded-db and conf directory into it. So far, i’'ve only had one instance where something horribly was screwed up and that was fixed by just deleting the new d:\services\jive directory and renaming the original one back to the proper name.
Others might have better options, but so far this has worked for me.