User is logged into the chat server, can send IMs to others. User can get into chat room. His name is on the list of people currently in the chat room. However, his name is not on the contact list. This is true any time the user is logged into the chat server. User is using Spark as the IM client (but I believe we’ve seen this if he uses another client).
We’ve seen at least one other user with this problem, but he recently left the company.
Running Openfire Enterprise 3.4.1 (I know it’s not current. We’ve had this problem since before we upgraded to this version. I don’t see anything in the 3.4.5 release notes that suggest it is fixed there.)
Users authenticate into a Windows domain (Active Directory, Windows Server 2003). E.g., they’re not created manually in Openfire.
The “User properties” (in Openfire) for this particular user look like every other user, except that “Groups” says “none” instead of “JabberAccess”, which is the name of the security group in Active Directory we use to allow access to the chat server. I don’t have the option to edit the user in Openfire. I know the user account in Active Directory is right because the user wouldn’t be able to get into chat at all if he wasn’t a member of that security group.
How can I change the user’s group in Openfire away from “none”, or otherwise fix this problem?