I’m not too sure if this is a support question but here goes.
We are using OpenFire 3.6.4 connected to Active Directory for user accounts. There are about 300 Active users and about 1000 total accounts. Most users are connecting to the Openfire server via a VPN connection because the server is not publicly available. Remote users use a mix of PSI, EXODUS, and PIDGIN as their client.
This is a new deployment of Openfire on a new server (previously we had a jabberd-1.4 server). One of the complaints of the new server is that user status is not updating in a timely fashion, or even at all, for user that are connection via the VPN.
Does the client keep alive play a part in this “Problem”? Are there a few setting that i need to use for making sure the external users status is changed correctly when they logoff or logon?