Users disconnected after sending message

Spark Spark Support
1

Hello, we have recently run into an issue where users are getting disconnected from Spark/the server after sending a message in a group chat; some when sending messages to another individual. Their directory is then stuck in a spinning "reconnecting " phase.

The error message in our logs is:

java.lang.IncompatibleClassChangeError: Found class org.jivesoftware.openfire.muc.MUCRoom, but interface was expected
2

I suspect that you have at least one plugin that needs updating (likely the Monitoring plugin). When you do that, this problem will disappear.

3

That seems to be the solution. We had two plugins that needed to be updated. Thank you so much!

1 Like
4

Good Morning! I solved it by removing the monitoring plugin, stopping Openfire and after starting Openfire again, I installed the plugin in question.

1 Like