Users not mapping in 3.6.1 setup

Patrick_Lyon · November 20, 2008, 6:35pm

I had version 3.5.2 on a dev server a few months ago and had successfully implemented openfire, MySQL, and Spark 2.5.8. I had zero issues. That dev server is now gone, and I am installing everything on a new server running the same OS (Windows Server 2003 R2).

I am now going through the LDAP setup in openfire, and I am using the same connection settings, user mappings, and group mappings and it just cannot find my users within my ou. Why not? Nothing I try works. Help!

NO_MESSAGES_OR_FRIEN · November 20, 2008, 7:19pm

You need to provide more specifics than that. What is your BaseDN structure? What is your AD LDAP OU structure for users? etc.

Patrick_Lyon · November 20, 2008, 7:31pm

OK. Our domain is ewns.drs.master, our users are not in the Users container, they are in an OU called springfield and an OU within springfield called admin.

So, Port is 389 and my Base DN is: ou=springfield;dc=ewns,dc=drs,dc=master

and my Administrator DN is: cn=Administrator,cn=users,dc=ewns,dc=drs,dc=master

This is exactly how I had it before and it worked like a champ (and nothing has changed in AD since). You click Test Settings and it is a success and continue to the User Mapping page. This is where I use all defaults but I cannot remember if I made any changes here on the prior version. Clicking Test Settings on this page produces the error: “No users were found using the specified configuration. Try changing the base DN, user filter or username field.”

Any advice?

Thanks,

Patrick

NO_MESSAGES_OR_FRIEN · November 20, 2008, 8:20pm

can you provide a snapshot of the user mapping screen? expand it as much as possible.

Patrick_Lyon · November 20, 2008, 8:29pm

I sure can - here it is:

cid:image004.jpg@01C94B24.B2F55C20

cid:image005.jpg@01C94B24.B2F55C20

I click on Test Settings and get the following error message:

cid:image006.jpg@01C94B24.B2F55C20

NO_MESSAGES_OR_FRIEN · November 20, 2008, 8:34pm

That is odd because everything is correct there. Sorry to annoy but please post screenshots of each step. Unless this broke with the latest release there is something truely wrong here.

Korey_Klier · November 20, 2008, 8:40pm

I see the same thing, but using openldap. I know the base setup is correct. Also, when I go to Users/Groups I get the following:

HTTP ERROR: 500

Illegal JID: _amnecel

RequestURI=/user-summary.jsp

Caused by:

java.lang.IllegalArgumentException: Illegal JID: _amnecel
 at org.xmpp.packet.JID.init(JID.java:396)
 at org.xmpp.packet.JID.(JID.java:231)
 at org.jivesoftware.openfire.ldap.LdapUserProvider.loadUser(LdapUserProvider.java:71)
 at org.jivesoftware.openfire.user.UserManager.getUser(UserManager.java:213)
 at org.jivesoftware.openfire.user.UserCollection$UserIterator.getNextElement(UserCollection.java:95)
 at org.jivesoftware.openfire.user.UserCollection$UserIterator.hasNext(UserCollection.java:58)
 at org.jivesoftware.openfire.admin.user_002dsummary_jsp._jspService(user_002dsummary_jsp.java:234)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
 at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
 at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
 at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:42)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
 at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
 at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
 at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
 at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
 at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)
 at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
 at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
 at org.mortbay.jetty.Server.handle(Server.java:324)
 at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
 at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:829)
 at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
 at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
 at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
 at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
 at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)
Caused by: org.jivesoftware.stringprep.IDNAException: Contains non-LDH characters.
 at org.jivesoftware.stringprep.IDNA.toASCII(IDNA.java:106)
 at org.jivesoftware.stringprep.IDNA.toASCII(IDNA.java:53)
 at org.xmpp.packet.JID.init(JID.java:367)
 ... 37 more

Caused by:

org.jivesoftware.stringprep.IDNAException: Contains non-LDH characters.
 at org.jivesoftware.stringprep.IDNA.toASCII(IDNA.java:106)
 at org.jivesoftware.stringprep.IDNA.toASCII(IDNA.java:53)
 at org.xmpp.packet.JID.init(JID.java:367)
 at org.xmpp.packet.JID.(JID.java:231)
 at org.jivesoftware.openfire.ldap.LdapUserProvider.loadUser(LdapUserProvider.java:71)
 at org.jivesoftware.openfire.user.UserManager.getUser(UserManager.java:213)
 at org.jivesoftware.openfire.user.UserCollection$UserIterator.getNextElement(UserCollection.java:95)
 at org.jivesoftware.openfire.user.UserCollection$UserIterator.hasNext(UserCollection.java:58)
 at org.jivesoftware.openfire.admin.user_002dsummary_jsp._jspService(user_002dsummary_jsp.java:234)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
 at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
 at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
 at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:42)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
 at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
 at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
 at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
 at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
 at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
 at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
 at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)
 at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
 at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
 at org.mortbay.jetty.Server.handle(Server.java:324)
 at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
 at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:829)
 at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
 at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
 at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
 at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
 at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)

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Patrick_Lyon · November 20, 2008, 8:48pm

Hopefully, you won’t need ALL of the screen prints going back to Language Selection.

cid:image001.jpg@01C94B27.63CB85E0

cid:image002.jpg@01C94B27.63CB85E0

cid:image003.jpg@01C94B27.63CB85E0

cid:image004.jpg@01C94B27.63CB85E0

Patrick_Lyon · November 20, 2008, 9:02pm

That DID IT!!!

Thanks again for your help…you can have ALL of the points!!!

Patrick

NO_MESSAGES_OR_FRIEN · November 20, 2008, 9:03pm

in screenshot 2 get rid of the semicolon in the baseDN, replace with a comma. replacing your host with just your domain (ewns.drs.master) instead of specific server names will make it more dynamic. It will alway use what ever domain controller is available if one goes offline.