We’‘re very keen on implementing this in our establishment, and are currently testing it out. I’'d like to know if it is possible to see every user on the list of “buddies” so that from a tech support point of view I could very easily contact them if they were online?
Often we have support requests but we cannot tell whether the user is online or not, we send emails but they don’'t necessarily check them. So the chat is an ideal way for us to check if they are online and quickly send them a message.
Any ideas / suggestions?