I believe that the server and client are set up properly, but every time I refresh the Fastpath Web Chat URL, I’m told that the workgroup is OFFLINE.
I click on the link, and a window pops up showing this…
Live Chat Not Available
Sorry we were not available to handle your request. Please try again later.
…so my question is - how does an agent (me) log in so that chats can begin???
Please please please help … I chose these tools because of reading great recomendations on the Internet, but so far it has been a nightmare to get it to actually work!
How does an agent log in so that chats are now “Online?”