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When transfering a LiveAssist client, other workgroups are not shown


While using the OpenFire Enterprise / Fastpath LiveAssist feature, I click the “Transfer this conversation to another agent” button on Spark. The Transfers window appears, but in the tree of Workgroups and Queues, I can only see my own workgroup and its queue, respectively.

I can manually enter in the “Transfer to:” field, but I would like all of the workgroups on my server to appear automatically in the tree structure. Is this some sort of permissions problem? Thanks!

Message was edited by: btimm

Make sure you are a member of each of the workgroups you want to transfer to.