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Where is "pluggable API" documentation?

This website:

Says this:

Get customer information: Thanks to a pluggable API, customer information can be pulled from CRM databases, websites or even emails.

Where is information and documentation about this pluggable API found?

We are looking at purchasing FastPath or another Live Support client. This capability of getting customer information from a website is really interesting to us. I would like to have some documentation about this pluggable API so that we can try it during our trial period.

Thanks.

Thad

Thad,

I apologize for the slow reply! Please contact Jive Software sales (various contact options listed at jivesoftware.com). They’'ll be able to get you setup with all the documentation you might need.

Regards,

Matt