powered by Jive Software

Wildfire crashes/won''t start won Windows 2003 + SP1

I used to run Jive Messenger on this box–under Win2003+SP1 with no problems in a test environment. After uninstalling Jive Messenger and installing Wildfire, the software crashes whenver I tried to start it and logs an exception in the bin directory. (See exception report below)

I originally tried the Wildire with the JRE installer, then without–no luck either way.

Thanks.

-Iota

  1. An unexpected error has been detected by HotSpot Virtual Machine:

  1. EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d709c9d, pid=5452, tid=2912

  1. Java VM: Java HotSpot™ Client VM (1.5.0_06-b05 mixed mode, sharing)

  2. Problematic frame:

  3. V


T H R E A D -


Current thread (0x03bf7810): JavaThread “Thread-2” daemon

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:

EAX=0x00000000, EBX=0x00000000, ECX=0x0437f20c, EDX=0x00000000

ESP=0x0437f1ec, EBP=0x0437f238, ESI=0x0437f20c, EDI=0x00000000

EIP=0x6d709c9d, EFLAGS=0x00010246

Top of Stack: (sp=0x0437f1ec)

0x0437f1ec: 6d6f85ec 00000000 03bf7810 6d6fb49b

0x0437f1fc: 03bf7810 00000000 0437f260 00004063

0x0437f20c: 00000000 00000000 00000000 00000000

0x0437f21c: 0437f22c 00000001 7c8302b3 0000000e

0x0437f22c: 0437f30c 7c82f9c1 6d77c316 0437f2a8

0x0437f23c: 010f1c9c 03bf78d0 00000000 00000000

0x0437f24c: 0437f260 010f127d 03bf78d0 00000000

0x0437f25c: 00000000 00004063 00000000 0000017c

Instructions: (pc=0x6d709c9d)

0x6d709c8d: 44 24 04 24 fc 8b 00 8b 00 c3 8b 44 24 04 24 fc

0x6d709c9d: 8b 00 ff 74 24 04 8b c8 e8 93 fe ff ff c3 8b 44

Stack: [0x04180000,0x04380000), sp=0x0437f1ec, free space=2044k

Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)

V

C

C

C

C

C

C

C

C

C

C

C

C

C

C

j org.jdesktop.jdic.tray.internal.impl.DisplayThread.run()V+24

v ~StubRoutines::call_stub

V

V

V

V

V

V

V

C

C

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

j org.jdesktop.jdic.tray.internal.impl.DisplayThread.initTray()V+0

j org.jdesktop.jdic.tray.internal.impl.DisplayThread.run()V+24

v ~StubRoutines::call_stub


P R O C E S S -


Java Threads: ( => current thread )

=>0x03bf7810 JavaThread “Thread-2” daemon

0x03be1418 JavaThread “AWT-Windows” daemon

0x03be0f60 JavaThread “AWT-Shutdown”

0x00a3d840 JavaThread “Low Memory Detector” daemon

0x00a3c498 JavaThread “CompilerThread0” daemon

0x00a3b6e8 JavaThread “Signal Dispatcher” daemon

0x00a35e38 JavaThread “Finalizer” daemon

0x00a35aa0 JavaThread “Reference Handler” daemon

0x00997e50 JavaThread “main”

Other Threads:

0x00a03ba8 VMThread

0x00a3eb90 WatcherThread

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap

def new generation total 576K, used 107K [0x22a50000, 0x22af0000, 0x22f30000)

eden space 512K, 8% used [0x22a50000, 0x22a5afc8, 0x22ad0000)

from space 64K, 100% used [0x22ad0000, 0x22ae0000, 0x22ae0000)

to space 64K, 0% used [0x22ae0000, 0x22ae0000, 0x22af0000)

tenured generation total 1408K, used 269K [0x22f30000, 0x23090000, 0x26a50000)

the space 1408K, 19% used [0x22f30000, 0x22f73710, 0x22f73800, 0x23090000)

compacting perm gen total 8192K, used 135K [0x26a50000, 0x27250000, 0x2aa50000)

the space 8192K, 1% used [0x26a50000, 0x26a71d68, 0x26a71e00, 0x27250000)

ro space 8192K, 63% used [0x2aa50000, 0x2af5b178, 0x2af5b200, 0x2b250000)

rw space 12288K, 46% used [0x2b250000, 0x2b7e9fa8, 0x2b7ea000, 0x2be50000)

Dynamic libraries:

0x00400000 - 0x00438000 C:\Program Files\Wildfire\bin\wildfire.exe

0x7c800000 - 0x7c8c0000 C:\WINDOWS\system32\ntdll.dll

0x77e40000 - 0x77f42000 C:\WINDOWS\system32\kernel32.dll

0x77f50000 - 0x77fec000 C:\WINDOWS\system32\ADVAPI32.DLL

0x77c50000 - 0x77cef000 C:\WINDOWS\system32\RPCRT4.dll

0x77c00000 - 0x77c48000 C:\WINDOWS\system32\GDI32.dll

0x77380000 - 0x77412000 C:\WINDOWS\system32\USER32.dll

0x77ba0000 - 0x77bfa000 C:\WINDOWS\system32\msvcrt.dll

0x7c8d0000 - 0x7d0d3000 C:\WINDOWS\system32\SHELL32.DLL

0x77da0000 - 0x77df2000 C:\WINDOWS\system32\SHLWAPI.dll

0x77420000 - 0x77523000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6 .0.3790.1830_x-ww_7AE38CCF\comctl32.dll

0x6d670000 - 0x6d804000 c:\progra~1\wildfire\jre\bin\client\jvm.dll

0x76aa0000 - 0x76acd000 C:\WINDOWS\system32\WINMM.dll

0x6d280000 - 0x6d288000 c:\progra~1\wildfire\jre\bin\hpi.dll

0x76b70000 - 0x76b7b000 C:\WINDOWS\system32\PSAPI.DLL

0x6d640000 - 0x6d64c000 c:\progra~1\wildfire\jre\bin\verify.dll

0x6d300000 - 0x6d31d000 c:\progra~1\wildfire\jre\bin\java.dll

0x6d660000 - 0x6d66f000 c:\progra~1\wildfire\jre\bin\zip.dll

0x6d000000 - 0x6d167000 C:\Program Files\Wildfire\jre\bin\awt.dll

0x73070000 - 0x73097000 C:\WINDOWS\system32\WINSPOOL.DRV

0x76290000 - 0x762ad000 C:\WINDOWS\system32\IMM32.dll

0x77670000 - 0x777a4000 C:\WINDOWS\system32\ole32.dll

0x73860000 - 0x738ac000 C:\WINDOWS\system32\ddraw.dll

0x73b30000 - 0x73b36000 C:\WINDOWS\system32\DCIMAN32.dll

0x10000000 - 0x10009000 C:\Program Files\Identix\Biologon\BSHook.dll

0x010f0000 - 0x010ff000 C:\Program Files\Wildfire\lib\tray.dll

VM Arguments:

jvm_args: -Dexe4j.semaphoreName=c:_progra1_wildfire_bin_wildfire.exe -Dexe4j.isInstall4j=true -Dexe4j.moduleName=c:\progra1\wildfire\bin\wildfire.exe -Dexe4j.processCommFile=C:\DOCUME1\ADMINI1\LOCALS1\Temp\e4j_p5452.tmp -Dexe4j.tempDir= -Dappdir=c:\progra1\wildfire\bin\

java_command:

Launcher Type: generic

Environment Variables:

PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\Dell\OpenManage\oma\bin;C:\Program Files\Dell\OpenManage\LU\bin;C:\Program Files\Dell\OpenManage\oldiags\bin;C:\Program Files\Dell\OpenManage\OMSA\bin;C:\Program Files\Dell\OpenManage\RAC\MN;C:\Program Files\Dell\OpenManage\Array Manager

USERNAME=Administrator

OS=Windows_NT

PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 5, GenuineIntel


S Y S T E M -


OS: Windows Server 2003 family Build 3790 Service Pack 1

CPU:total 4 family 15, cmov, cx8, fxsr, mmx, sse, sse2, ht

Memory: 4k page, physical 2097151k(2097151k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot™ Client VM (1.5.0_06-b05) for windows-x86, built on Nov 10 2005 11:12:14 by “java_re” with MS VC++ 6.0

Hi,

did you reboot your server or it is possible that jvm.dll was not completely unloaded and causes now some trouble?

It would be interesting to know if Jive Messenger still runs fine.

LG

I had rebooted in the past, but I went ahead uninstalled everything then rebooted. Then i reinstalled and rebooted and it corrected itself. Very Strange.

Thanks for responding though…-Iota

Hey Iota,

BTW, make sure that you are using latest JVM version (e.g. 1.5.0_06) and have latest OS patches installed.

Regards,

– Gato