I have about thirty workstations. I installed Spark 2.5.7 as group policy managed software. All workstations installed correctly - about one third will not run. There is no difference I can determine between a working installation and a non-working installation although I readily concede that there is an obvious difference - Spark runs or doesn’t!
For the workstations that don’t run I note that the *.jar.pack files seem to have not unpacked. I get entries in the errorlog as follow:
java.io.FileNotFoundException: C:\Program Files\Spark\lib\asterisk-im-client.jar (Access is denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(Unknown Source)
at java.io.FileOutputStream.<init>(Unknown Source)
at org.jivesoftware.launcher.Startup.unpackArchives(Startup.java:141)
at org.jivesoftware.launcher.Startup.start(Startup.java:61) NB: or 64
at org.jivesoftware.launcher.Startup.main(Startup.java:33)
Can anybody shed light on where to start with this?