500 Error when completing final step of Openfire setup

David_Albert · July 28, 2008, 2:41am

Has anyone else encountered this and is there a workaround or forthcoming patch?

This is what I get after the final step of the setup process for the openfire server at URL “http://[my.domain.com]:9090/setup/setup-finished.jsp”.

Removing the parameters from the URL does not get me to the admin interface, it still takes me to the setup wizard.

Doesn’t seem to matter what values I put in for the admin user creation, this always happens:

HTTP ERROR: 500

INTERNAL_SERVER_ERROR

RequestURI=/setup/setup-finished.jsp

Caused by:

java.lang.NullPointerException
     at org.jivesoftware.openfire.admin.setup.setup_002dfinished_jsp._jspService(setup_002dfinished_jsp.java:74)
     at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
     at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
     at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:42)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:99)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
     at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
     at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
     at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
     at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
     at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)
     at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
     at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
     at org.mortbay.jetty.Server.handle(Server.java:324)
     at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
     at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:829)
     at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
     at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
     at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
     at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
     at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)

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Nick_Chaplin · July 28, 2008, 10:27am

Hi David

First, have you restarted the server? Yeah, the old “have you rebooted” chestnut… I had this a few times when I was starting to work with Openfire and found that a restart sorted it out - when the server comes back up and Openfire starts it will be working. There are other threads on this as well.

If however you just get the setup wizard again, there will likely be a problem in your openfire.xml file, which is generated when you perform the setup. It may be something as simple as the value being false when it should be true - or it could point to a value in there somewhere that Openfire doesn’t like. I use LDAP and have the “looping” setup problem whenever I try and get clever with filters… Post the openfire.xml file if you’re still having problems.

Nick

David_Albert · July 28, 2008, 2:03pm

Thanks Nick, the restart was all it took to get the admin login page to render.

As a note for anyone else who encounters this problem, when I was stuck on the final page of setup I kept going back and retrying the admin user creation form with different values. When I did finally get to the admin login interface the correct login credentials were the last username/password pair I had tried in the setup process.