A lot of preferences missing

Spark Spark Support
1

Hello,

We have decided to test Spark and the Openfire software on our network, but I am having a problem on about 2/3 clients.

On a couple I get all the preferences available, but on most the Appearance, Sounds & Notifications tabs are completely missing and I cannot set the options I require, specifically the “Bring window to front” option. The plugins option is also missing from the Spark menu. I have no idea why his is happening. I have a look at the file spark.properties in “c:\documents and settings\myaccount\spark” and compared it to one on another machine and they both differ in the fact that the one with the missing tabs is also missing a lot of prefences from this file, e.g the “windowTakesFocus=true” line is missing.

I was wondering if there was a way to resolve this without manually editing everyones properties file?

Also, out of curiosity, what is a toast popup?

Thank you

2

I would say that there is a possibility that the install is faulty, or that the users settings did not create successfully. The simplest test would be to delete the spark folder from a user’s directory that is having a problem. Then relaunch spark and see if it has all the preferences. Worst case unistall and reinstall spark entirely including removing residual directories after the unistall process.

3

You can also try to launch that client with admin rights once (if this is limited rights environment).

Toast popup is a small window “toasting” or popping up near the system clock. It could notify about new messages, files, contacts coming online or offline.

4

Hi,

Thanks for the reply.

Closing Spark, deleting the folder and then opening Spark again worked.

Thanks

5

Thanks for explanation of a what a toast popup is