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All working except I can't place a call

Well I have most everything working I am looking to get going,

except one issue. when I place a call with the button in the chat window, the dail out phone flashes and then no call is connected?

has anyone else run into this issue?

In addition I thought I would throw up my spark log

undefined-condition(500) Unable to dial extention 1907: Channel ‘SIP/1666’ is not available
at org.jivesoftware.phone.client.PhoneClient.dialByJID(PhoneClient.java:164)
at org.jivesoftware.sparkimpl.plugin.phone.PhonePlugin$6.run(PhonePlugin.java:319)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java: 886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:637)
Mar 18, 2010 8:20:27 AM org.jivesoftware.spark.util.log.Log error

any suggestions or hints would be much appreciated.