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Asterisk IM Not Working


I have installed Openfire 3.7.1 with Subscription 1.2.2, Registration 1.5.0, Presence Service 1.5.0, Redfire & Asterisk-IM 1.4.0 plugin on Windows 2008 R2 64 bit. I am using mysql as database for openfire. I am using Spark 2.6.3 client. Users are able to chat, make video calls thru Redfire plugin. I have installed Asterisk In openfire asterisk server is showing registered (green button) in Asterisk-IM pulgin configuration page. I have mapped sip account with users. Now problem is that SIP accounts are not showing resitered in Asterisk and users are not able to make calls thru phone menu/button from spark client. I am able to make calls if I directly register sip client like xlite on asterisk server. I am getting following log in Asterisk when I try make call from Spark client:-

[May 26 14:38:35] NOTICE[5664]: channel.c:5346 __ast_request_and_dial: Unable to request channel SIP/1001

I am getting following debug logs in Spark client :-


Unable to dial extention 1002: Channel ‘SIP/1001’ is not available

My sip.conf & extenstions.conf are as following :-


user = 1001
type = friend
secret = 1001
host = dynamic
callerid = 1001
context = default
mailbox = 1001@default

user = 1002
type = friend
secret = 1002
host = dynamic
callerid = 1002
context = default
mailbox = 1002@default


exten => 1001,1,Dial(SIP/1001,30)
exten => 1001,2,VoiceMail(1001@default)
exten => 1001,3,PlayBack(vm-goodbye)
exten => 1001,4,HangUp()

exten => 1002,1,Dial(SIP/1002,30)
exten => 1002,2,VoiceMail(1002@default)
exten => 1002,3,PlayBack(vm-goodbye)
exten => 1002,4,HangUp()

Kindly help.

Is my same problem http://community.igniterealtime.org/thread/47893?tstart=0 … you must have a softPhone with an asterisk account connected in this casa 1001 or 1002, when you make a call your softphone will ring you and when you accept the call , it will call the other party…

I would be able to make calls directly from Spark… but nobody answer me