Here is the situation. I’‘ve got groups of agents in a call center and supervisors that normally give out a broadcast to give certain info to them, like "it’'s time to go to break", “remember to offer plan X”, etc.
I need to be able to do that, but not let users talk between each other.
Normally all agents have a shared account that belongs to the service they are working for. Is there a way to make the group chats not show the userlist? or in the case that multiple users login with the same account just one instance of the account apears on the list?
With moderated group chats I was able to not let them talk to the whole group. But It would be nice to disable them to PM.
Message was edited by: epablo