Already logged in agents are not active after adding to a queue:
-
agent x is logged in
-
add agent x to a queue
-
this agent is not active in this queue unless logged out and logged in
This is correct because the fastpath plugin for Spark checks at login if the user is a valid fastpath user. If they are it loads the fastpath components, if not they are not loaded. This check is not done at random throughout the day, only at login. This is not a bug. This is done to minimize traffice to and from the server, would be my guess.
1 Like
You are right, but only as an agent is added for the first time to a queue.
But the next add to a second queue, the user must be active in that queue