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Can not open chat box for some contacts


I’m having an issue where if you try to start a chat session with some of the contacts the chat box will not open and others will. The version that I’m using is 2.6.3 and it seems that only 1 user is having this issue the rest are working fine.

Any help with this would be greatly appreciated.

The only thing i can suggest is wiping the profile of such user

C:\Documents and Settings\User\Application Data\Spark



There are three files that are specific to a contact: The transscript, contacts and the VCARD. Both are stored in the user profile. This is located somewhere (depending on OS and language) . . . \Spark\user\webeling@myserver.internal

To fix the issue, I would delete the content of:

If this does not help, please delete th econtent of


IMHO that should fix the problem.

The last option (more work) is to delete the transscript for the contact that can’t be opened. These are located at


Let us know if that helped.

That did not work. I even went as far as to uninstall spark, completely remove that folder and re-install it.

I attempted to have him remove and re add the contact. One person did not receive the request the other person received the request but he did not receive the reply.

I had the same problem. I could IM all but 1 contact in my contacts list - and she appeared to be offline. As soon as I would try and send her a message spark would freeze. normally ending the “spark.exe *32” process through task manager does the trick, but not today. not sure if it’s related, but this seemed to have started just after updating java.

I uninstalled spark, renamed “C:\Users\User\AppData\Roaming\Spark”, reinstalled spark. working like a champ now. thanks, gang!