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Can we pass User Name and Email through URL


If we have tracked username and email ID already through some other application, is there a way to pass it on to Webchat through URL? Something like,

http://server:7070/webchat/userinfo.jsp?chatID=xxxxxxxx&workgroup=workgroup@work group.domain&user=username&email=user@abc.com

Is this possible?


This is the code I use on my site that does what you’re asking.

Here’s a breakdown of the URL syntax:

workgroup= (the workgroup to connect to)

location= (the URL the customer came from)

noUI= (true means don’t ask for User’s Name/Email)

username= (the username of the user)

email= (the email of the user)