Cant login out of the blue

Spark Spark Support
1

i have a no volunteer business i set this up for and every computer wont connect now… any ideas? this is the log

Jun 21, 2017 6:04:58 PM org.jivesoftware.spark.util.log.Log error

SEVERE: Profile contains wrong format: “taylor” located at: C:\Users\TeamFCC\AppData\Roaming\Spark\user\taylor

Jun 21, 2017 6:04:59 PM org.jivesoftware.smack.util.DNSUtil resolveDomain

WARNING: Exception while resovling SRV records for 10.0.0.12. Consider adding ‘_xmpp-(server|client)._tcp’ DNS SRV Records

javax.naming.NameNotFoundException: DNS name not found [response code 3]; remaining name ‘_xmpp-client._tcp.10.0.0.12’

at com.sun.jndi.dns.DnsClient.checkResponseCode(Unknown Source)

at com.sun.jndi.dns.DnsClient.isMatchResponse(Unknown Source)

at com.sun.jndi.dns.DnsClient.doUdpQuery(Unknown Source)

at com.sun.jndi.dns.DnsClient.query(Unknown Source)

at com.sun.jndi.dns.Resolver.query(Unknown Source)

at com.sun.jndi.dns.DnsContext.c_getAttributes(Unknown Source)

at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_getAttributes(Unknown Source)

at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Unknown Source)

at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Unknown Source)

at javax.naming.directory.InitialDirContext.getAttributes(Unknown Source)

at org.jivesoftware.smack.util.dns.javax.JavaxResolver.lookupSRVRecords(JavaxResol ver.java:78)

at org.jivesoftware.smack.util.DNSUtil.resolveDomain(DNSUtil.java:171)

at org.jivesoftware.smack.util.DNSUtil.resolveXMPPDomain(DNSUtil.java:120)

at org.jivesoftware.smack.AbstractXMPPConnection.populateHostAddresses(AbstractXMP PConnection.java:574)

at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectUsingConfiguration(XMPPTCPC onnection.java:564)

at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectInternal(XMPPTCPConnection. java:850)

at org.jivesoftware.smack.AbstractXMPPConnection.connect(AbstractXMPPConnection.ja va:364)

at org.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:1107)

at org.jivesoftware.LoginDialog$LoginPanel.access$900(LoginDialog.java:335)

at org.jivesoftware.LoginDialog$LoginPanel$3.construct(LoginDialog.java:894)

at org.jivesoftware.spark.util.SwingWorker.lambda$new$1(SwingWorker.java:138)

at java.lang.Thread.run(Unknown Source)

Jun 21, 2017 6:05:20 PM org.jivesoftware.spark.util.log.Log warning

WARNING: Exception in Login:

org.jivesoftware.smack.SmackException$ConnectionException: The following addresses failed: ‘_xmpp-client._tcp.10.0.0.12:5222’ failed because javax.naming.NameNotFoundException: DNS name not found [response code 3]; remaining name ‘_xmpp-client._tcp.10.0.0.12’, ‘10.0.0.12:5222’ failed because java.net.ConnectException: Connection timed out: connect

at org.jivesoftware.smack.SmackException$ConnectionException.from(SmackException.j ava:255)

at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectUsingConfiguration(XMPPTCPC onnection.java:612)

at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectInternal(XMPPTCPConnection. java:850)

at org.jivesoftware.smack.AbstractXMPPConnection.connect(AbstractXMPPConnection.ja va:364)

at org.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:1107)

at org.jivesoftware.LoginDialog$LoginPanel.access$900(LoginDialog.java:335)

at org.jivesoftware.LoginDialog$LoginPanel$3.construct(LoginDialog.java:894)

at org.jivesoftware.spark.util.SwingWorker.lambda$new$1(SwingWorker.java:138)

at java.lang.Thread.run(Unknown Source)

2

Have you updated something recently? Spark, Openfire? what version are you using? What error do you get? Do you use IP address to login?

3

Nothing updated that ik of, versions were 1 before the newest, then i updated them to the newest when it wouldn’t work. im getting "unknown connection error " when i first set it up i tried using the server name, couldn’t get it to connect, so i switched it to the ipaddress… of 10.3.0.12

4

Profile contains wrong format: “taylor” located at: C:\Users\TeamFCC\AppData\Roaming\Spark\user\taylor

Profile folder should be in user@domain format. Something is wrong here. Also, using IP is bad. You should try setting everything in such way, so it would work with your server’s domain name. I hope that your domain name is not the same IP address though. As a workaround you can put IP into host field in the Advanced settings in Spark, but still use your domain for the Domain field.