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Cant login out of the blue

i have a no volunteer business i set this up for and every computer wont connect now… any ideas? this is the log

Jun 21, 2017 6:04:58 PM org.jivesoftware.spark.util.log.Log error

SEVERE: Profile contains wrong format: “taylor” located at: C:\Users\TeamFCC\AppData\Roaming\Spark\user\taylor

Jun 21, 2017 6:04:59 PM org.jivesoftware.smack.util.DNSUtil resolveDomain

WARNING: Exception while resovling SRV records for 10.0.0.12. Consider adding ‘_xmpp-(server|client)._tcp’ DNS SRV Records

javax.naming.NameNotFoundException: DNS name not found [response code 3]; remaining name ‘_xmpp-client._tcp.10.0.0.12’

at com.sun.jndi.dns.DnsClient.checkResponseCode(Unknown Source)

at com.sun.jndi.dns.DnsClient.isMatchResponse(Unknown Source)

at com.sun.jndi.dns.DnsClient.doUdpQuery(Unknown Source)

at com.sun.jndi.dns.DnsClient.query(Unknown Source)

at com.sun.jndi.dns.Resolver.query(Unknown Source)

at com.sun.jndi.dns.DnsContext.c_getAttributes(Unknown Source)

at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_getAttributes(Unknown Source)

at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Unknown Source)

at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.getAttributes(Unknown Source)

at javax.naming.directory.InitialDirContext.getAttributes(Unknown Source)

at org.jivesoftware.smack.util.dns.javax.JavaxResolver.lookupSRVRecords(JavaxResol ver.java:78)

at org.jivesoftware.smack.util.DNSUtil.resolveDomain(DNSUtil.java:171)

at org.jivesoftware.smack.util.DNSUtil.resolveXMPPDomain(DNSUtil.java:120)

at org.jivesoftware.smack.AbstractXMPPConnection.populateHostAddresses(AbstractXMP PConnection.java:574)

at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectUsingConfiguration(XMPPTCPC onnection.java:564)

at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectInternal(XMPPTCPConnection. java:850)

at org.jivesoftware.smack.AbstractXMPPConnection.connect(AbstractXMPPConnection.ja va:364)

at org.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:1107)

at org.jivesoftware.LoginDialog$LoginPanel.access$900(LoginDialog.java:335)

at org.jivesoftware.LoginDialog$LoginPanel$3.construct(LoginDialog.java:894)

at org.jivesoftware.spark.util.SwingWorker.lambda$new$1(SwingWorker.java:138)

at java.lang.Thread.run(Unknown Source)

Jun 21, 2017 6:05:20 PM org.jivesoftware.spark.util.log.Log warning

WARNING: Exception in Login:

org.jivesoftware.smack.SmackException$ConnectionException: The following addresses failed: ‘_xmpp-client._tcp.10.0.0.12:5222’ failed because javax.naming.NameNotFoundException: DNS name not found [response code 3]; remaining name ‘_xmpp-client._tcp.10.0.0.12’, ‘10.0.0.12:5222’ failed because java.net.ConnectException: Connection timed out: connect

at org.jivesoftware.smack.SmackException$ConnectionException.from(SmackException.j ava:255)

at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectUsingConfiguration(XMPPTCPC onnection.java:612)

at org.jivesoftware.smack.tcp.XMPPTCPConnection.connectInternal(XMPPTCPConnection. java:850)

at org.jivesoftware.smack.AbstractXMPPConnection.connect(AbstractXMPPConnection.ja va:364)

at org.jivesoftware.LoginDialog$LoginPanel.login(LoginDialog.java:1107)

at org.jivesoftware.LoginDialog$LoginPanel.access$900(LoginDialog.java:335)

at org.jivesoftware.LoginDialog$LoginPanel$3.construct(LoginDialog.java:894)

at org.jivesoftware.spark.util.SwingWorker.lambda$new$1(SwingWorker.java:138)

at java.lang.Thread.run(Unknown Source)

Have you updated something recently? Spark, Openfire? what version are you using? What error do you get? Do you use IP address to login?

Nothing updated that ik of, versions were 1 before the newest, then i updated them to the newest when it wouldn’t work. im getting "unknown connection error " when i first set it up i tried using the server name, couldn’t get it to connect, so i switched it to the ipaddress… of 10.3.0.12

Profile contains wrong format: “taylor” located at: C:\Users\TeamFCC\AppData\Roaming\Spark\user\taylor

Profile folder should be in user@domain format. Something is wrong here. Also, using IP is bad. You should try setting everything in such way, so it would work with your server’s domain name. I hope that your domain name is not the same IP address though. As a workaround you can put IP into host field in the Advanced settings in Spark, but still use your domain for the Domain field.