Certain AD Users Are Not Being Pulled Into Openfire

Hey everyone… so as I’m sure you’ve gathered based on the title, there are about 15 users that are not getting pulled into Openfire from AD (we’ve got about 200 total – and everyone else is fine). Here is the message that is listed in the error log for each user:

2010.09.18 10:45:03 [org.jivesoftware.openfire.roster.Roster.(Roster.java:179)
] Groups ([Group Name]) include non-existent username (Username)

So I wanted to know if anyone else has had this issue and how it was resolved or if there’s a way to force a AD sync from the Openfire server. A few things that stand out when perusing the server settings are:

  • The “Roster” cache is 90.2% used.

  • When looking at the group that the non-existent (in Openfire) users are in from the Openfire server, it lists their email address (not clickable like the rest) with an * at the end which denotes “Remote users or entities should accept presence subscriptions automatically.”

Thanks for the help.