Certain users are losing certain Contacts

Spark Spark Support
1

I have groups set up so when a user is logging in, they automatically see the users in their group. Every once in a while, one user will not be able to see another user and vice versa, that other person can’‘t see them. However, I can still see both of the users in my contact list. I’‘m using LDAP auth with AD. I’'m not sure how to get this fixed.

2

Also, we are using 2.4.1

3

Does it look like they never get the user in their roster or are they noticing people dropping off?

Thanks,

Derek

4

It was working before, I just had them update the client to 2.4.1 and they the person dropped off.

5

Also, i had the one user send a message and they received it but it was showing up as there Username instead of their Display Name.

6

I got the problem fixed. I have been making changes to the rosters without clearing the cache in the admin console and that seemed to fix my problems.

7

Clearing the cache fixed this issue.