powered by Jive Software

Chat Completion

Hello!

Is there a way to tell when a chat has ended and to modify what happens when a chat ends? What I’d be interested in doing is immediately after a chat ends, I’d like to be able to retrieve the user info and transcript and pass it off to another JSP.

My efforts to find a breakdown of how the fastpath/webchat system works have been fruitless. If there’s documentation out there that explains how a chat is handled from start to finish, could someone point me to it?

Thanks!