My main question i need help with ASAP is how can I pull up all chat history in my Spark for all my Agents, and TeamLeaders?
yes its possible!
install monitoring plugin and enable archiving for all users.
My main question i need help with ASAP is how can I pull up all chat history in my Spark for all my Agents, and TeamLeaders?
yes its possible!
install monitoring plugin and enable archiving for all users.