file chat-summary.jsp[1] line 313: AgentChatSession initial = chatSession.getFirstSession();
if (initial == null) {
out.println("<font color=red>");
if (chatSession.getState() == 0) {
out.println("User left the queue.");
}
else if (chatSession.getState() == 1) {
out.println("No agent picked up request.");
}
else {
out.println("Agent never joined");
}
out.println("</font>");
}
---
I´m trying to understand in wich situations the "Agent never joined" happens. Because STATE different from 0 and 1 it´s just 2 and the STATE 2 is for "accepted requests".
In this way the report “Summary of Use” will be wrong, because “Agent never joined” will count as a accepted request.
im right ?
somebody can take a look on it ?
[1] http://svn.igniterealtime.org/svn/repos/openfire/trunk/src/plugins/fastpath/src/ web/chat-summary.jsp