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Chats just don''t start [w/ Spark 2.5Beta]

Hi,

I installed both Spark 2.5’‘s Beta1 and Beta2, but with none of them I can chat. It shows the contact lst properly, but then, if I try to doubleclick one of my contact no chat window appears. I’‘ve also tried to by right clicking the contact and choosing “Start a chat” (on the Italian release it’'s “Avvia una Chat”), but nothing happens. As you can easily argue, this issue makes it unusable. Any clue ?

Thanks a lot!

Could you please post the OS you are running on and the error logs (Help | View Logs). This will help me determine the issue.

Thank You,

Derek

I am also having the same issue as merydian. I have Windows XP Pro Sp2 on my desktop and laptop. It does not work for each. We are running Wildfire 3.1.1 in production and the new 3.2 release in testing.

This log is from my laptop. The chat window for a person came up but did not work properly. I closed it and it does not respond at all.

Feb 7, 2007 10:46:33 AM org.jivesoftware.spark.util.log.Log error

SEVERE:

org.dom4j.DocumentException: C:\Program Files\Spark\xtra\emoticons\shinyicons.AdiumEmoticonset\Emoticons.plist (The system cannot find the path specified) Nested exception: C:\Program Files\Spark\xtra\emoticons\shinyicons.AdiumEmoticonset\Emoticons.plist (The system cannot find the path specified)

at org.dom4j.io.SAXReader.read(SAXReader.java:266)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.addEmoticonPack(Emo ticonManager.java:183)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.(EmoticonManager.ja va:97)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.getInstance(Emotico nManager.java:77)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonPlugin.initialize(EmoticonP lugin.java:42)

at org.jivesoftware.spark.PluginManager$1.run(PluginManager.java:376)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Feb 7, 2007 10:46:41 AM org.jivesoftware.spark.util.log.Log error

SEVERE: Error sending message

java.lang.NullPointerException

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.getEmoticon(Emotico nManager.java:272)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.getEmoticonImage(Em oticonManager.java:290)

at org.jivesoftware.spark.ui.ChatArea.insertImage(ChatArea.java:305)

at org.jivesoftware.spark.ui.ChatArea.insert(ChatArea.java:239)

at org.jivesoftware.spark.ui.ChatArea.setText(ChatArea.java:189)

at org.jivesoftware.spark.ui.TranscriptWindow.insertMessage(TranscriptWindow.java: 191)

at org.jivesoftware.spark.ui.rooms.ChatRoomImpl.sendMessage(ChatRoomImpl.java:245)

at org.jivesoftware.spark.ui.rooms.ChatRoomImpl.sendMessage(ChatRoomImpl.java:231)

at org.jivesoftware.spark.ui.rooms.ChatRoomImpl.sendMessage(ChatRoomImpl.java:209)

at org.jivesoftware.spark.ui.ChatRoom.checkForEnter(ChatRoom.java:495)

at org.jivesoftware.spark.ui.ChatRoom.access$200(ChatRoom.java:74)

at org.jivesoftware.spark.ui.ChatRoom$6.keyPressed(ChatRoom.java:284)

at java.awt.Component.processKeyEvent(Unknown Source)

at javax.swing.JComponent.processKeyEvent(Unknown Source)

at java.awt.Component.processEvent(Unknown Source)

at java.awt.Container.processEvent(Unknown Source)

at java.awt.Component.dispatchEventImpl(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.KeyboardFocusManager.redispatchEvent(Unknown Source)

at java.awt.DefaultKeyboardFocusManager.dispatchKeyEvent(Unknown Source)

at java.awt.DefaultKeyboardFocusManager.preDispatchKeyEvent(Unknown Source)

at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(Unknown Source)

at java.awt.DefaultKeyboardFocusManager.dispatchEvent(Unknown Source)

at java.awt.Component.dispatchEventImpl(Unknown Source)

at java.awt.Container.dispatchEventImpl(Unknown Source)

at java.awt.Window.dispatchEventImpl(Unknown Source)

at java.awt.Component.dispatchEvent(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Message was edited by: theredthreat

Hi Derek!

Here the info you’'ve requested follow:

Spark v.2.5.0beta2

Wildfire 3.1.1

WinXP Pro SP2

and here comes the log [I couldn’‘t get it by clicking Help->View log, it doesn’'t work , I got it from the file error.log

7-feb-2007 19.01.17 org.jivesoftware.spark.util.log.Log error

GRAVE:

org.dom4j.DocumentException: www.apple.com Nested exception: www.apple.com

at org.dom4j.io.SAXReader.read(SAXReader.java:484)

at org.dom4j.io.SAXReader.read(SAXReader.java:264)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.addEmoticonPack(Emo ticonManager.java:183)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.(ChatRoomImpl.java: 108)

at org.jivesoftware.spark.ChatManager$1.finished(ChatManager.java:285)

at org.jivesoftware.spark.util.SwingWorker$2$1.run(SwingWorker.java:136)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

Hope it may help, thank you very much for your support!

Hi guys,

This is caused by a failure to contact www.apple.com during a DTD validation that I thought I had fixed I’'ve filed the issue for Beta 3 SPARK-502. You can check the progress from there. Also, since you are behind a proxy, you may try and update your http proxy settings in the advanced tab of the login screen.

Cheers,

Derek

thanks for the quick reply!

Indeed! Thank you very much!

I’‘m having this issue with 2.5.0 release. Strangely enough, if I remove my “Spark” folder in my homedir and reopen Spark, it works fine. However, I don’'t want to force all my users to do that. Here is the stack trace it spits out upon failure to open a chat window:

Exception in thread “AWT-EventQueue-0” java.lang.NullPointerException

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.getEmoticon(Emotico nManager.java:296)

at org.jivesoftware.sparkimpl.plugin.emoticons.EmoticonManager.getEmoticonImage(Em oticonManager.java:314)

at org.jivesoftware.spark.ui.ChatArea.insertImage(ChatArea.java:306)

at org.jivesoftware.spark.ui.ChatArea.insert(ChatArea.java:242)

at org.jivesoftware.spark.ui.ChatArea.setText(ChatArea.java:191)

at org.jivesoftware.spark.ui.TranscriptWindow.insertCustomText(TranscriptWindow.ja va:305)

at org.jivesoftware.spark.ui.TranscriptWindow.insertHistoryMessage(TranscriptWindo w.java:366)

at org.jivesoftware.spark.ui.rooms.ChatRoomImpl.loadHistory(ChatRoomImpl.java:658)

at org.jivesoftware.spark.ui.rooms.ChatRoomImpl.(ChatRoomImpl.java:109)

at org.jivesoftware.spark.ChatManager$1.finished(ChatManager.java:312)

at org.jivesoftware.spark.util.SwingWorker$2$1.run(SwingWorker.java:136)

at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)

at java.awt.EventQueue.dispatchEvent(EventQueue.java:461)

at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java: 269)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:19 0)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:184)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:176)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:110)

Replying to my own post…

It seems my problem was due to the fact that the emoticons need to be unzipped when Spark is launched for the first time. I installed Spark as the admin user but didn’‘t run it. Upon running it as a normal user (with no permissions to write to the application’'s directory), Spark exhibited the previously described behavior. Running it once as the admin user fixes the issue for me.

Might I ask why the images are zipped up in the first place?

Thanks,

Jeremy