powered by Jive Software

Clearing Client Session Info Cache casuing issues

Our Client Session Info Cache was at 800% utilization and some users were reporting some issues like disconnecting and not seeing all users in the shared group. I could not find the property to increase the size so I resorted to clearing the cache. This resulted in a few issues in the web interface:

After doing so I can no longer view the session-summary.jsp page

Exception: java.lang.NullPointerException
    at org.jivesoftware.openfire.admin.session_002dsummary_jsp._jspService(session_002dsummary_jsp.java:382)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:547)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1359)
    at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
    at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:74)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:50)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:78)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:164)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:478)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119)
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:520)
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:227)
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:941)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:409)
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:186)
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:875)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250)
    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:149)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:110)
    at org.eclipse.jetty.server.Server.handle(Server.java:349)
    at org.eclipse.jetty.server.HttpConnection.handleRequest(HttpConnection.java:441)
    at org.eclipse.jetty.server.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:919)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:582)
    at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:218)
    at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:51)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:586)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:44)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:598)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:533)
    at java.lang.Thread.run(Unknown Source)

I am also getting 500 errors when attempting to view some of my groups:

HTTP ERROR 500 Problem accessing /group-edit.jsp. Reason:     Server Error Caused by: java.lang.NullPointerException
    at org.jivesoftware.openfire.admin.group_002dedit_jsp._jspService(group_002dedit_jsp.java:571)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:547)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1359)
    at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
    at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:74)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:50)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:78)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:164)
    at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1330)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:478)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119)
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:520)
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:227)
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:941)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:409)
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:186)
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:875)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250)
    at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:149)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:110)
    at org.eclipse.jetty.server.Server.handle(Server.java:349)
    at org.eclipse.jetty.server.HttpConnection.handleRequest(HttpConnection.java:441)
    at org.eclipse.jetty.server.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:919)
    at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:582)
    at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:218)
    at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:51)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:586)
    at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:44)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:598)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:533)
    at java.lang.Thread.run(Unknown Source)

We are running Openfire 3.8.1 with 2 nodes with hazelcast clustering. I’m assuming a restart would resolve the issues but wanted to report my finding first. Can these be resolved without a restart of openfire? And could you let me know how to increase the Client Session Info Cache size please?