I have the following problem:
I joined a conference group…
o …and tried to send a message, the message is sent and visible for the others BUT I can’t see my own text in the upper field. Additionally, the text is still displayed in my text field. (So when pressing Enter a second time the message will be sent again but I still can’t see the message above and the text stays in the text field.)
o …I don’t receive updates of messages from other participants. When a new message arrives my jabber symbol starts to blink in the taskbar but after opening the conference window there are no new messages. After I tried reconnecting (leaving and re-joining) the conference I noticed that I can see the messages but for new messages I have to repeat this reconnecting process.
First I tried: uninstall, cleared appdata, new installation -> no effect
Secondly: Created new User, everything worked for a few hours and then the same bug appeared again.
Normal chatting works fine.
Are you using 2.6.3 version? There was such a bug in that version. Try latest version. 2.7.2 currently.
Our client is having the issue, but only for one user.
They upgraded last week to ver 2.7.2
I tried uninstalling & re-installing but no change. I was not sure where Spark keeps all the configuration settings but since it retained the users credentials, I knew we did not get a full un-installation.
Re-booting did not change anything either.
Other users in the office do not seem to have any problems.
Could you at least point me to where Sparks saves anything so I can do a full clean?
For windows: c:\users\user\appdata\roaming\spark
Thanks for the location info…
So now I have…
Installed Windows updates
Manually cleaned out all files in c:\users\user\appdata\roaming\spark
Checked for & installed another Windows important update.
Re-downloaded Spark Ver 2.7.2 to ensure the copy we have is good
Installed Spark from Admin account
Had user login and try again
Still getting the same issue with Conference.
According to the user, nobody else in the office has a problem with conference mode (But I have NOT been able to confirm this)
Anybody have any other ideas to try?
It looks like a regression in 2.7.2 version. For now you can downgrade to 2.7.1 version Ignite Realtime: Download Landing
Bug filed as https://igniterealtime.org/issues/browse/SPARK-1631
Actually i couldn’t reproduce it with 2.7.2 build. It starts with the 126.96.36.1997 build (which is the nightly build for 2.7.3), which included a patch for SPARK-905 - adding date stamps for current messages. Not sure how it broke the group chat, will try to take a look.
Are you sure you are not on the latest nightly build? What build number is shown in the About window? for 2.7.2 it should be 695. And i couldn’t reproduce this issue with 695 build.