Confusion about online/offline button in WebChat

I’m using openfire (3.6.0) and FastPath (4.1.0). The WebChat offline button is only displayed when all agents are logged out. I want it to also be displayed when all agents are busy (answering their maxinum number of chats). Is that possible?

Hello Tim,

Did you find any solution ? I’m experiencing the same kind of issue : I want to generate full HTML block from a PHP application, based on the queue status. I’m ready to use either JavaScript query to Openfire FastPath server, or to query the MySQL database directly (but I cannot find any updated record in the database when agents are online or not !)

Thanks in advance,


Sadly no. I’ve pretty much given up on this but if anyone has a solutions that would be awesome.