Connects but doesnt!

Openfire Openfire Support
1

Hey there

just installed fast path 3.0.1 on wildfire 2.6.2

cant seem to get it working right

I have got it so the client connects through the website but once the connection is established it it exits with the message :

‘‘You are now chatting with &’’ - in background

‘‘We are unable to connect you to an agent, Pleaes try back later’’ or…

‘‘Your chat session has been ended by agent’’ or… ‘‘Your chat session has been ended’’

all *.mydomain.nu are poiting to the same IP, *.spark.mydomain,nu are pointing to the same IP, im runnin a linux server.

on the chat summary it says:

lkjlkj lkjlkj@sdf.com Agent never joined 04/29/2006 4:39:47 AM View Delete

WARNING FILE:[/b]

2006.04.29 05:07:11 Closing session due to incorrect hostname in stream header. Host: softwareassociates.nu. Connection: org.jivesoftware.wildfire.net.SocketConnection@16e3762 socket: Socket[addr=/127.0.0.1,port=52706,localport=5269] session: null

2006.04.29 05:08:27 Closing session due to incorrect hostname in stream header. Host: softwareassociates.nu. Connection: org.jivesoftware.wildfire.net.SocketConnection@10c69 socket: Socket[addr=/127.0.0.1,port=52710,localport=5269] session: null

2006.04.29 05:09:07 Closing session due to incorrect hostname in stream header. Host: softwareassociates.nu. Connection: org.jivesoftware.wildfire.net.SocketConnection@59fa4 socket: Socket[addr=/127.0.0.1,port=52714,localport=5269] session: null

2006.04.29 05:09:47 Closing session due to incorrect hostname in stream header. Host: softwareassociates.nu. Connection: org.jivesoftware.wildfire.net.SocketConnection@1e2d3cd socket: Socket[addr=/127.0.0.1,port=52718,localport=5269] session: null

2006.04.29 05:12:22 Closing session due to incorrect hostname in stream header. Host: softwareassociates.nu. Connection: org.jivesoftware.wildfire.net.SocketConnection@1829097 socket: Socket[addr=/127.0.0.1,port=53153,localport=5269] session: null

2006.04.29 05:14:49 Closing session due to incorrect hostname in stream header. Host: softwareassociates.nu. Connection: org.jivesoftware.wildfire.net.SocketConnection@11c1463 socket: Socket[addr=/127.0.0.1,port=53157,localport=5269] session: null

ERROR FILE:[/b]

2006.04.29 05:14:49 org.jivesoftware.wildfire.server.OutgoingServerSession.createOutgoingSession(Out goingServerSession.java:259) Error trying to connect to remote server: workgroup.softwareassociates.nu(DNS lookup: workgroup.softwareassociates.nu:5269)

java.net.SocketTimeoutException: connect timed out

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)

at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)

at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)

at java.net.Socket.connect(Socket.java:507)

at org.jivesoftware.wildfire.server.OutgoingServerSession.createOutgoingSession(Ou tgoingServerSession.java:254)

at org.jivesoftware.wildfire.server.OutgoingServerSession.authenticateDomain(Outgo ingServerSession.java:140)

at org.jivesoftware.wildfire.server.OutgoingSessionPromise.createSessionAndSendPac ket(OutgoingSessionPromise.java:126)

at org.jivesoftware.wildfire.server.OutgoingSessionPromise.access$300(OutgoingSess ionPromise.java:37)

at org.jivesoftware.wildfire.server.OutgoingSessionPromise$1$1.run(OutgoingSession Promise.java:91)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java: 650)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)

at java.lang.Thread.run(Thread.java:595)

2006.04.29 05:14:49 org.jivesoftware.wildfire.net.SocketReader.run(SocketReader.java:161) Connection closed before session established

Socket[addr=/127.0.0.1,port=53157,localport=5269]

2006.04.29 05:14:49 org.jivesoftware.wildfire.net.SocketReader.run(SocketReader.java:161) Connection closed before session established

Socket[addr=/127.0.0.1,port=53158,localport=5269]

2006.04.29 05:15:09 org.jivesoftware.wildfire.server.OutgoingServerSession.createOutgoingSession(Out goingServerSession.java:259) Error trying to connect to remote server: nu(DNS lookup: nu:5269)

java.net.SocketTimeoutException: connect timed out

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)

at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)

at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)

at java.net.Socket.connect(Socket.java:507)

at org.jivesoftware.wildfire.server.OutgoingServerSession.createOutgoingSession(Ou tgoingServerSession.java:254)

at org.jivesoftware.wildfire.server.OutgoingServerSession.authenticateDomain(Outgo ingServerSession.java:183)

at org.jivesoftware.wildfire.server.OutgoingSessionPromise.createSessionAndSendPac ket(OutgoingSessionPromise.java:126)

at org.jivesoftware.wildfire.server.OutgoingSessionPromise.access$300(OutgoingSess ionPromise.java:37)

at org.jivesoftware.wildfire.server.OutgoingSessionPromise$1$1.run(OutgoingSession Promise.java:91)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java: 650)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)

at java.lang.Thread.run(Thread.java:595)

anyone have any ideas?

2

Hi,

for me it looks like that workgroup.softwareassociates.nu and softwareassociates.nu do not resolve to the same ip address, so the server tries create a s2s connection. Can you verify that the server does resolve both names to its IP address?

LG

edited: You may browse the JS.com KB at http://www.jivesoftware.com/jive/kbcategory.jspa?categoryID=13

3

IT did not have the same IP addresses, I have made all IP addresses the same.

Still the same problem! could it be anything else?

thanks for the help guys

4

Hi Jenkinsp,

Take a look at Group Chat | Room Creation Permissions and make sure that it allows for anyone to create a room. It looks like the room is not being created correctly.

Cheers,

Derek

5

Hi dude,

try to check if you have the same definition of server name and domain from Wildfire server config to the chat-settings.xml. seems that they dont resolve. chat-settings.xml can be found in /bin/wildfire/plugins/webchat/WEB-INF…hope this will help. God bless!

regards

6

We solved a similar problem by removing the Administrators on the Group Chat tab. We are not sure why this fixed it for us, but, maybe it is something that you can look at to see if it fixes it for you.

Thad

7

Thank you!! We have been pulling our hair out trying to make FastPath work. Removing Group Chat Admins solved it.

We’'re runnning:

Wildfire Enterprise 3.2.2

FastPath Webchat 3.2.2

Spark 2.0.8

Hope this helps someone else as well.