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Contacts Blank After upgrade to 3.2.2

Hey all, Just want to say thank you ahead of time for any help given.

I just upgraded to 3.2.2 Wildfire server, on a Win 2003 Ent. I then installed ther Wildfire service. Once that was all completed I rebooted the 2003 server just for the heck of it. And the Wildfire service auto started as it should. But all the contacts in everyones Spark is gone. But when I log in to the Admin Console everyone logged in do appear. Any Ideas or thoughts on this? I have checked the LDAP config and it is correct. So i’'m stuck at the momen if anyone else has run into this problem I would greatly appreciate your input.

Thank you

put your error.log here (Server > Server Manager > Logs)

Here is the error.log from the day of install to present.

2007.02.25 11:21:34 [org.jivesoftware.util.log.util.CommonsLogFactory$1.error(CommonsLogFactory.jav a:87)

] Line=19 The content of element type “dwr” must match “(init?,allow?,signatures?)”.

2007.02.25 11:22:06 [org.jivesoftware.util.log.util.CommonsLogFactory$1.error(CommonsLogFactory.jav a:87)

] Line=19 The content of element type “dwr” must match “(init?,allow?,signatures?)”.

2007.02.25 12:04:37 [org.jivesoftware.util.log.util.CommonsLogFactory$1.error(CommonsLogFactory.jav a:87)

] Line=19 The content of element type “dwr” must match “(init?,allow?,signatures?)”.

2007.02.25 14:13:51 [org.jivesoftware.util.log.util.CommonsLogFactory$1.error(CommonsLogFactory.jav a:87)

] Line=19 The content of element type “dwr” must match “(init?,allow?,signatures?)”.

2007.02.25 14:19:04 [org.jivesoftware.wildfire.admin.group_002dcreate_jsp._jspService(group_002dcre ate_jsp.java:123)

]

java.lang.UnsupportedOperationException

at org.jivesoftware.wildfire.ldap.LdapGroupProvider.createGroup(LdapGroupProvider. java:67)

at org.jivesoftware.wildfire.group.GroupManager.createGroup(GroupManager.java:157)

at org.jivesoftware.wildfire.admin.group_002dcreate_jsp._jspService(group_002dcrea te_jsp.java:105)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:491)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1074)

at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)

at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:65)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:41)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:69)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:365)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:185)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:689)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:391)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:146)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:285)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:457)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:765 )

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:627)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:209)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:357)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:329)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:475)

2007.02.25 14:19:15 [org.jivesoftware.util.log.util.CommonsLogFactory$1.error(CommonsLogFactory.jav a:87)

] Line=19 The content of element type “dwr” must match “(init?,allow?,signatures?)”.

2007.02.26 08:43:13 [org.jivesoftware.wildfire.ldap.LdapUserProvider.findUsers(LdapUserProvider.jav a:515)

]

java.lang.NullPointerException

at org.jivesoftware.wildfire.ldap.LdapUserProvider.findUsers(LdapUserProvider.java :490)

at org.jivesoftware.wildfire.user.UserManager.findUsers(UserManager.java:272)

at org.jivesoftware.wildfire.plugin.search.advance_002duser_002dsearch_jsp._jspSer vice(advance_002duser_002dsearch_jsp.java:76)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.jivesoftware.wildfire.container.PluginServlet.handleJSP(PluginServlet.java: 234)

at org.jivesoftware.wildfire.container.PluginServlet.service(PluginServlet.java:92 )

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:491)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1074)

at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:69)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)

at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:65)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:41)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:69)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:365)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:185)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:689)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:391)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:146)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:285)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:457)

at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:751)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:500)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:209)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:357)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:329)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:475)

2007.02.26 08:43:14 [org.jivesoftware.wildfire.ldap.LdapUserProvider.findUsers(LdapUserProvider.jav a:515)

]

java.lang.NullPointerException

at org.jivesoftware.wildfire.ldap.LdapUserProvider.findUsers(LdapUserProvider.java :490)

at org.jivesoftware.wildfire.user.UserManager.findUsers(UserManager.java:272)

at org.jivesoftware.wildfire.plugin.search.advance_002duser_002dsearch_jsp._jspSer vice(advance_002duser_002dsearch_jsp.java:76)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.jivesoftware.wildfire.container.PluginServlet.handleJSP(PluginServlet.java: 234)

at org.jivesoftware.wildfire.container.PluginServlet.service(PluginServlet.java:92 )

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:491)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1074)

at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:69)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)

at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:65)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:41)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:69)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:365)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:185)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:689)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:391)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:146)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:285)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:457)

at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:751)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:500)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:209)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:357)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:329)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:475)

2007.02.26 09:13:16 [org.jivesoftware.wildfire.admin.group_002dcreate_jsp._jspService(group_002dcre ate_jsp.java:123)

]

java.lang.UnsupportedOperationException

at org.jivesoftware.wildfire.ldap.LdapGroupProvider.createGroup(LdapGroupProvider. java:67)

at org.jivesoftware.wildfire.group.GroupManager.createGroup(GroupManager.java:157)

at org.jivesoftware.wildfire.admin.group_002dcreate_jsp._jspService(group_002dcrea te_jsp.java:105)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:491)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1074)

at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)

at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:65)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingF ilter.java:41)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:69)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:98)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:365)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:185)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:689)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:391)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:146)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:285)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:457)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:765 )

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:627)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:209)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:357)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:329)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:475)

Hey Shane,

Do you see any groups being listed in the user properties page? Was LDAP integration working before? If so then how did you do the upgrade? Have you compared the configuration file to detect any sensitive difference in the group configuration?

Regards,

– Gato

I too was having the same behaviour. I am on Linux + OpenLDAP using postgres as database.

I had to rollback to 3.1.1 and use the database backups.

I decided my self to drop back down to 3.1.1 until I have sufficient time to do further testing on the 3.2.2. Thank you for the offers and attempting to help. At a later date I will do more testing of the 3.2.2 server before I do a Production upgrade.

Did you ever get this resolved?

I’‘ve had the same problem since 3.1.1, and Openfire doesn’'t resolve it.

Thanks

Rob