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Creating new user, not getting full roster

we are using openfire 3.6.3, embeded database with no groups. we had groups once but i havnt gotten backed to rebuilding them since we moved the server. we have about 20 users at the most 10 connected. in the past i would just create a new user and they automatically have everyone else in their contacts. if you go to the server> their account> roster> you see the other users in there. my problem is today i tried to create a new account and it isnt automatically adding all users to the roster like before. when i say adding i mean going to the server and creating a new user. could something be corrupt or do i “need” groups?

thanks

MIke

If you do not have shared groups they will not have any users automatically added to their roster.