Hello
I have seen some posts around queueWaitTime being inaccuarate. This seems to be something around a lack of enough data for the algorithm to be accurate.
However i see on this admin panel that the:
Average user wait time prior to being served: 1 second
Is way off what we saw, with customers in queue for over 20minutes in many cases.
Has anyone encountered this? Can anyone give me a basic understanding of how this is calculated? There was mention of a slow DB call for queueWaitTime being the cause of some issues. Can anyone tell me what data is used from the fp schema to calculate this time?
Any help appreciated.
Thanks