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Fastpath: Better reports!

Hello-

I’‘d absolutely love to have more and better reports in Fastpath. This is an enterprise product, after all, and a better set of reports would really take it to the next level. Here is what I’'d like…

  • Number of accepted chats per user

  • Number of rejected chats per user

  • Average Length of chats per user

  • Most popular URLs that chats originate at

I would like the ability to have a CSV or something able to be read by Excell emailed to a list of emails every night.

The Fastpath database is very cryptic, which makes writing our own reports very hard and confusing when things don’'t work right. Please provide better reports for our users.