Hello.
I’m running Openfire 3.8.1 with the following plugins:
Fastpath Service 4.2.0
Fastpath Webchat 4.0.2
Monitoring Service 1.3.2-beta1
Presense Service 1.5.1
Search 1.5.1
I’ve noticed that “Fastpath > Reports > View Chat Usage” screen is not being updated correctly, specifically the last two lines:
Usage Summary for technicalsupport@workgroup.web12c40.carrierzone.com between 01/20/14 and 01/27/14
Total number of users entering chat queues:
626
Number of chat users served by agents:
612
Number of users cancelling request
11
Number of users never picked up by an agent:
3
Average user wait time prior to being served
0 seconds
Total length of all customer chat sessions:
0 seconds
So, as you can see the “Average length of a user chat session” and “Total lenght of all user chat sessions” aren’t being updated. I could swear that it was working at some point, but I can’t figure out when.
Please advise.