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Fastpath chat usage summary is not being updated


I’m running Openfire 3.8.1 with the following plugins:

Fastpath Service 4.2.0

Fastpath Webchat 4.0.2

Monitoring Service 1.3.2-beta1

Presense Service 1.5.1

Search 1.5.1

I’ve noticed that “Fastpath > Reports > View Chat Usage” screen is not being updated correctly, specifically the last two lines:

Usage Summary for technicalsupport@workgroup.web12c40.carrierzone.com between 01/20/14 and 01/27/14
Total number of users entering chat queues:
Number of chat users served by agents:
Number of users cancelling request
Number of users never picked up by an agent:
Average user wait time prior to being served
0 seconds
Total length of all customer chat sessions:
0 seconds

So, as you can see the “Average length of a user chat session” and “Total lenght of all user chat sessions” aren’t being updated. I could swear that it was working at some point, but I can’t figure out when.

Please advise.