Hello,
I’m running Openfire 3.6.0a with the following plugins:
Fastpath Service 4.1.0
Fastpath Webchat 4.0.0
Monitoring Service 1.1.1
Presense Service 1.4.0
Search 1.4.3
I’ve noticed that “Fastpath > Reports > View Chat Usage” screen is not being updated correctly, specifically the last two lines:
Overall Usage Summary
Total number of users entering chat queues:
6182
Number of users served by agents:
5734
Percentage of users served by an agent:
92.75%
Average user wait time prior to being served:
18 seconds
Average length of a user chat session:
0 seconds
Total length of all user chat sessions:
0 seconds
So, as you can see the “Average length of a user chat session” and “Total lenght of all user chat sessions” aren’t being updated. I could swear that it was working at some point, but I can’t figure out when.
Any ideas?
Thanks,
Rob