Does anyone know how form varibles work in Fastpath? I was trying to set one up, but I couldn’t figure out how it worked. If anyone has documentation on how they have set it up, that would be greatly appreciated.
The form variables are used to collect information from the client when they initiate a chat request. If you’ve added extra elements to the Form UI, you’ll need to add variables for them to make sure the data is collected. For example, if you added a license number field, you’d also need to add a license number variable to store that information in so it can be passed to the agent.
Does this apply to the built-in variables like ‘agent’? Do you have to create a variable in order for the form to change? I add fields to the form ui but nothing changes on the actual form…