I have openfire configured and it’s working fine for desktop chat using my custom application and Spark. I am trying to explore the options if we can use any existing mobile app to get the agent chat notifications directly on mobile so that we can use mobile to respond the chat.
I have tried many android XMPP chat apps but I was not able to connect with any of them. At last I installed IM+ on my adnriod device and atleast I was able to connect to my openfire server using my IM+ app on my android device. In openfire we are using FastPath for routing.
Now my problem is - when I logged in from mobile I can see the user in my open fire user and sessions list as ONLINE. But the same user is not showing in the FastPath/Workgroup as ONLINE.
Is there anyway that if the user is online then he should be online in workgroup as well. In Spark client its working fine but in IM+ its not working. I am trying to find out if I can use IM+ for my agent chat. Please help. If you know any other mobile app which support fastpath then please share. I would really appreciate this. For reference I have attached the screenshot of openfire’s users and fastpath page.