We are testing Fastpath for deployment on our website.
My only concern is the requirement to use Spark as the jabber client for the agents.
Most of our agents use spark, but there are a few machines that refuse to work. We
are using Pidgin (Gaim) and Trillian on these machines (depending on OS).
Is anyone able to advise on Fastpath functionality outside of Spark?
ie: Is there a plugin for Pigdin or Trillian that will allow agents to join the workgroup and accept click-to-chats?
Any comments appreciated.