I have found that our Fastpath queues are not working in as FIFO, they are actually LIFO (which makes them stacks not queues). I tested for a while and looked around for any settings that would change this. Has anyone else found this? Or is this fixed in a later version? We are using Fastpath version 4.1.0.
One of the tests I have run is as follows:
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One Agent that can have 3 chats at 1 time.
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Queue up chats 4, 5, and 6.
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End 1 active chat.
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See that chat #6 comes in.
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End another chat and see that chat #5 comes in.