I have an Openfire 3.6.2/Fastpath 4.10 installation on 10.4 server. Our support personnel use Spark 2.5.8.
We’d like to be able to transfer fastpath chats to other support personnel and have the form data (the customer’s name, email address, question, etc) be transferred as well. The interface obviously does have a transfer button, but it doesn’t transfer any of the form ui information: the customer’s name, email address, etc. Instead, the new agent simply sees a room with himself and the customer, but none of the ui data (or fastpath buttons, for that matter). Is there any way to make this happen?
Alternatively, if I could simply append the form ui data to the chatlog at any point that would work as well, since the second support agent sees a log of the chat thus far.
Thanks in advance for any help.