I’ve been able to setup my FastPath qeueus. Members are able to sign in via Spark, and the web admin interface says we have 5/5 members signed in. Green light, good to go… Only problem, I cannot get the “Tools” portion, the web chat area, to work. I fill in the server name, press continue, and it spins for a few seconds… The I just get a screen that says “Click any of the following icons,” but there are none. None of the webchat icons are showing up at all. There’s a disconnect here somewhere…
One other thing… I’ve setup FastPath before on another server, and I noticed that whenever the server or OpenFire had to be restarted, we always had to re-run the “tools” screen to get the webchat working again. It seems to automatically erase whatever config files it’s writing. Anyone know anything about this?
Can anyone shed some light on this for me? Your help would be much appreciated.