When trying to join a fastpath workgroup, it always shows as offline, although i’‘m signed in with a spark client. The error below is what it throws when i click on the live help button. Also, when I try to use the plain ole webchat client, it just hangs there when I sign in. I have installed using the RPM, and I’'ve already got the smack tree and installed it in the resources folder, and reloaded the webchat plugin.
Jun 19, 2007 5:39:07 PM com.jivesoftware.webchat.util.WebLog logError
WARNING: Error retrieving chat setting using key=no_help_text and workgroup=null
service-unavailable(503)
at com.jivesoftware.smack.workgroup.user.Workgroup.getChatSettings(Unknown Source)
at com.jivesoftware.smack.workgroup.user.Workgroup.getChatSettings(Unknown Source)
at com.jivesoftware.webchat.util.SettingsManager.getChatSetting(SettingsManager.ja va:107)
at com.jivesoftware.webchat.util.FormText.getTextSetting(FormText.java:128)
at com.jivesoftware.webchat.util.FormText.getNoHelpText(FormText.java:103)
at com.jivesoftware.webclient.jsp.email.offline_002dmail_jsp._jspService(offline_0 02dmail_jsp.java:47)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:491)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1074)
at com.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodi ngFilter.java:44)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)
at com.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:91)
at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1065)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:365)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:185)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:689)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:391)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:146)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:285)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:457)
at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:751)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:500)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:209)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:357)
at org.mortbay.jetty.bio.SocketConnector$Connection.run(SocketConnector.java:217)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:475)