Hi,
We’re having issues with our webchat installation.
It looks like webchat is randomly throwing errors which result in our employees receiving ‘ghost chats’ where they are the only ones in chat room.
our environment details:
Webchat -> running on tomcat6 (6.0.24) on Ubuntu 10.04 x64 -> servername: frontend01.domain.lan
Openfire -> 3.7.1 running on Ubuntu 10.04 x64 -> servername: webchat01.domain.lan
(from Openfire console):
Server Information:
Server Name: webchat
System Properties:
xmpp.domain: webchat
webchat.domain.lan is a CNAME for webchat01.domain.lan
The webchat error correlated with this behaviour is:
Mar 30, 2012 9:42:49 PM org.jivesoftware.webchat.util.WebLog logError
WARNING: Unable to join chat queue.
No response from the server.:
at com.jivesoftware.smack.workgroup.user.Workgroup.joinQueue(Unknown Source)
at com.jivesoftware.smack.workgroup.user.Workgroup.joinQueue(Unknown Source)
at org.jivesoftware.webchat.ChatSession.joinQueue(ChatSession.java:240)
at org.jivesoftware.webchat.actions.ChatStarter.startSession(ChatStarter.java:256)
at org.apache.jsp.queue_jsp._jspService(queue_jsp.java:91)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:206)
at org.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodi ngFilter.java:45)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:206)
at org.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:92)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 9)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11P rotocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:662)
Any help will be gratly appreciated
Thanks in advance,
Jakub