I have seen some similar posts but I believe mine is unique for 2 reaons.
1.) I have not changed any settings
2.) a user is online and visible in conference rooms but not on the regular roster UNLESS I recently restarted the service.
this user is currently invisble and I can talk with them if I click their name in the offline group, if they joina conference room they are also visible normally. this is also weird on top of that because any time I restart the openfire service the user is visible for a few days and then they dissappear again.
this is really weird any thoughts? I tried re-installing spark but that was not the issue it appears to be something within the openfire portion of it I’m not really sure where to start on troubleshooting this any suggestions??
thanks in advance for any help given!