Glitch in viewing conversation history?

Spark Spark Support
1

Hello all!

I’'m experiencing a glitch in viewing conversation history.

Currently using Spark 2.5.3 and Wilfire 3.2.2.

I cannot open some of the larger conversation history files for some of the users. Other users that I have minimal conversation will open with no problem, but there are some with over 5mb worth of chats, that will not open.

These are extensive tech support convos that i would still like to be able to reference to.

I can view them in Word, but it just shows the text, not who is saying what. If i try to view it in IE, its shows all of the xml data, but following a convo in this method is very difficult.

Is there an external program that i might be able to use to view the conversation? Or maybe an XML stylesheet that i can use so that i can properly view the convo and then maybe copy it as a text file?

I would hate to lose these records, so if anyone has any suggestions, they would be greatly appreciated.

Thanks in advance.

-Costas

2

I have no suggestions. But i think me, and a lot of other users, will face that problem soon. It takes hell a lot of time to load some of my conv.history with persons i’'m chatin constantly.

I think, that maybe tabs could be introduced in history window. Because it’'s not really convinient to scroll huge log to find something. There could be a button switching history by day, month and so on. So it would have to load small amount of history every time.

3

Hi Costas,

it really takes ages to load the files with 100% cpu usage on the client, this seems to be a problem of the XML format and java. Maybe it will be changed to HTML or something else.

You could to add “<?xml-stylesheet type="text/xsl" href="chatlog.xsl" ?>” to an xml log file and save this as chatlog.xsl - it’'s very simple but for me it fails to display some of the longer log files because they are malformed (probably due to Spark crashes or something else).

<html xsl:version="1.0"
     xmlns:xsl="http://www.w3.org/1999/XSL/Transform"
     lang="en">
     <head>
          <title>Chatlog</title>
     </head>
     <body>
          <table border="1">
               <tr>
                    <th>Date</th>
                    <th>From</th>
                    <th>To</th>
                    <th>Body</th>
               </tr>
               <xsl:for-each select="transcript/messages/message">
                    <tr>
                         <td><xsl:value-of select="date"></xsl:value-of></td>
                         <td><xsl:value-of select="substring-before(from, ''@'')"></xsl:value-of></td>
                         <td><xsl:value-of select="substring-before(to, ''@'')"></xsl:value-of></td>
                         <td><xsl:value-of select="body"></xsl:value-of></td>
                    </tr>
               </xsl:for-each>
          </table>
     </body>
</html>

LG

1 Like
4

thanks!! that worked. its in table format now, and much easier to read.

Regards,

-Costas